Sean Connelly

HungerRush

DevOps Manager

As the key decision maker for all aspects in improving the CI/CD side of the business, I am responsible for determining the scope and prioritization of tasks, while ensuring that all activities are compliant with relevant regulations and industry standards (PCI). This requires a deep understanding of technical requirements as well as business objectives, and the ability to balance competing demands and identify areas for improvement. Whether it is developing and implementing sales strategies, hiring and training staff, providing ongoing support to clients, or developing automation solutions, I take a strategic approach to every task, leveraging my knowledge and experience to drive results.

• Over the first two months, paid down six months of backlog tasks that had crippled the team's agility and worked to get self-service solutions put in place, with documentation to enable teams to resolve issues within teams rather than depending on the DevOps team to assist each developer with each question they had about their team's products.
• Build a foundation of resources and tooling to enable automated deployments across the uncoordinated variety of environments and methods in use, in order to bring them into a standardized, cohesive workflow.
• Build and manage a high-performing team of engineers, providing ongoing mentorship and skill development opportunities to promote personal and professional growth, while driving increased productivity and operational efficiency. Manage 1:1s, optomize team tasks to individual strengths, and pair team members for cross-training to improve individual skill gaps and increase team cohesion.
• Work with Dev teams to design and implement CI/CD pipelines to automate artifact build/test/deployment through the SDLC eventually to client environments, expanding monthly deployment windows to at will deployments.
• Create copious documentation: Presentations to onboard solutions to Dev team workflows, documentation to maintain, and learn more about their new tools. Write proposals for new work efforts, including terraform, automated post deployment validation testing, as well as AI efforts like outlined below.
• Introduced NLP automation team to ChatGPT API functionality, along with other recent advances, such as creating reports on possibilities with Vector Databases, data collection and fine-tuning models for our needs, self-training systems (like Voyager), API focused models (like Gorilla), building unit testing into the pipeline to validate changes and score effectiveness. By combining store sales data, data about events like weather and promotions, operators could enjoy new insights easily queriable through normal question and answering to derive valuable new insights for their business.

Emphasys Software

Manager, Cloud Solutions Engineer

Berkowitz Pollack Brant Advisors

Network Administrator

• Successfully spearheaded the transition from a VMware and colocation environment to Microsoft Azure, providing expert guidance and advice on cloud security practices, and ensuring exceptional business continuity and agility.
• Championed and led the implementation of highly effective Jira processes and department policies, significantly improving response time, enhancing client satisfaction, and achieving unprecedented levels of operational efficiency.
• Spearheaded enterprise-grade security operations, expertly conducting social engineering attacks, vulnerability scans, and responding to security alerts, effectively mitigating cybersecurity risks, and delivering highly effective response plans that ensured comprehensive protection against emerging threats.

Cloudhesive

Cloud Engineer

• Spearheaded the management of the Jira ticketing system, expertly triaging and swiftly assigning issues to ensure timely resolution and exceed customer expectations.
• Designed and implemented highly secure and scalable cloud solutions with automated backup, security, and hybrid networking features, enabling seamless integration with on-premises systems and promoting greater business continuity.
• Achieved significant cost savings by implementing innovative and highly effective cost optimization methods, including creating and managing stop/start schedules, automating the deletion of aged backups, and providing consultation on reserved instance purchases.
• Drove enterprise-grade security operations and alert logging solutions, successfully managing and optimizing Trend Deep Security, Vormetric, Datadog, Sumo, and AlertLogic, ensuring comprehensive protection against emerging threats and achieving unprecedented levels of peace of mind.
• Led the implementation of ITIL best practices, minimizing downtime and service disruptions, and enabling critical business services to operate with exceptional reliability and agility.
• Developed and documented highly effective standard operating procedures, aligned with the latest security compliances and industry best practices, ensuring a seamless and robust operation and promoting highly effective collaboration.
• Delivered highly effective training and education to customers on SaaS, EaaS, and cloud-based offerings from AWS, providing valuable insights into the latest industry trends, tools, and techniques.
• Conducted extensive market research and evaluated various solutions, identifying and implementing best-in-class offerings that met the needs of diverse clients, while maximizing cost savings and enhancing operational efficiency.

Greenberg Traurig, LLP

IT Helpdesk Tech Support Specialist

• Expertly managed helpdesk escalations through tickets or in-person interactions, ensuring swift and timely resolution of all outstanding requests, and delivering exceptional customer service to exceed client expectations.
• Led complex troubleshooting efforts and successfully resolved complex client PC connectivity issues with Ethernet, WiFi, TCP/IP, and VPN, leveraging my in-depth knowledge of network protocols and topologies to exceed client expectations.
• Delivered highly effective remote support to offsite clients, leveraging cutting-edge technologies such as VNC and Citrix to resolve complex issues swiftly and effectively, and ensuring maximum uptime and business continuity.

Stadium1

Head of Technical Support

• Expertly oversaw the management and continuous improvement of an enterprise-grade ticketing system, streamlining operations, optimizing resource utilization, and significantly enhancing the overall efficiency and effectiveness of IT operations.
• Spearheaded the development of highly comprehensive training materials for proprietary software, including cutting-edge videos and manuals, delivering highly effective knowledge transfer to internal stakeholders and clients, and achieving unprecedented levels of operational excellence and customer satisfaction.
• Possessed extensive expertise in troubleshooting diverse enterprise network infrastructure issues for high-profile stadium clients, leveraging advanced analytical skills, exceptional communication skills, and a deep understanding of cutting-edge network technologies to ensure seamless operations and maximum business continuity.
• Built highly productive and mutually beneficial relationships with clients, leveraging my exceptional interpersonal and communication skills to establish unprecedented levels of trust in the product and company, and achieving unprecedented levels of customer satisfaction.

Digital Doc

Network Support Technician

• Successfully designed and implemented state-of-the-art business networks and firewalls, delivering exceptional performance, security, and scalability that exceeded client expectations and positioned the organization as a leader in cutting-edge network infrastructure design and implementation.
• Spearheaded the testing of new operating systems for client usage, leveraging advanced testing methodologies, analytical skills, and technical expertise to deliver highly reliable, user-friendly, and secure systems that achieved unprecedented levels of operational efficiency and customer satisfaction.
• Delivered highly effective remote PC repair services, leveraging cutting-edge tools, techniques, and technologies to diagnose, troubleshoot, and repair complex technical issues, achieving maximum uptime and business continuity for clients.
• Delivered outstanding customer support through telephone and remote access channels, expertly addressing client issues, delivering superior technical expertise, and ensuring long-term success and customer loyalty.